PRIVACY POLICY
We take your data protection very seriously and only gather the information we need to provide our services and give you the best possible experience on our website. We do not sell personal data or give it to third parties for their own marketing purposes. We only share personal information where this is necessary to provide our services, operate the business, meet our legal obligations or where we are otherwise permitted or required to do so by law.
Who we are
Dyfed Chimney Sweep is part of Dyfed Chimneys at Maelor, Meidrim, Carmarthen, Carmarthenshire, SA33 5PJ. The owners are Mike Bates & Emily Skeet. You can contact us by calling 01994 209 014. Dyfed Chimney Sweep's website address is dyfedchimneysweep.co.uk. Dyfed Chimney's website address is dyfedchimneys.co.uk.
What personal data we collect and why we collect it
We collect the personal information you give us when you complete our online contact form. This may include your name, email address, telephone number, address or postcode, photographs and details of your enquiry.
We use this information to respond to your enquiry, provide estimates or quotations, arrange appointments and carry out the services you request.
Where you ask us to provide a quotation, arrange an appointment or carry out work, the lawful basis for processing your information is that it is necessary to take steps at your request before entering into a contract or to perform our contract with you.
Should you contact us by telephone, email, WhatsApp, social media or another contact method, we will collect the information needed to respond to your enquiry and provide the services requested.
We may also rely on the lawful basis of legitimate interests where it is reasonably necessary to operate and administer our business, respond to enquiries, maintain customer and work records, manage appointments and provide an effective service.
Where we specifically ask for consent for a particular use of your information, you may withdraw that consent at any time.
We may receive personal information from another person, such as a landlord, tenant, property manager, family member, contractor or previous customer, where they are arranging work or making an enquiry concerning a property on your behalf.
We do not store any payment details.
What technical data we collect and why we collect it
In order to keep our website working properly and understand how it is being used, we may collect technical and analytical data.
This may include information collected through cookies, website hosting services and third-party plugins. It can include the pages visited, time spent on the website, approximate location, device type, browser and similar technical information.
We use Google Analytics to help us understand and improve the use of our website. Google has its own privacy and data-protection information, which can be viewed on Google’s website.
Where required, non-essential analytics cookies will only be used in accordance with the choices made through our website cookie settings.
You can also control or remove cookies through your browser settings. Using an “incognito” or “private” browser window does not necessarily prevent all website tracking, so the website cookie settings or browser cookie controls should be used where appropriate.
How we store your data and how long we store your data
Your information may be stored in our email accounts, business computer systems, mobile devices, electronic calendars, appointment and reminder systems, customer records, accounting records, cloud-storage systems and, where necessary, paper records.
We take reasonable steps to protect personal information and restrict access to those who need it for their work.
General enquiries that do not lead to work may be deleted when they are no longer needed. Customer, property and work records may be retained where they are needed to:
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provide or follow up our services;
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maintain records of chimney sweeping, inspections, installations or other work;
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deal with future enquiries about previous work;
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respond to complaints, warranty matters or legal claims;
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maintain accounting and tax records; or
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meet legal, regulatory, insurance or certification requirements.
We will not keep personal information for longer than is reasonably necessary for the reason it was collected. Different types of records may be retained for different periods.
Accounting and transaction records will normally be retained for the period required by tax and accounting law.
Technical and website analytics data is retained in accordance with the retention settings applied to the relevant website or analytics service.
You may ask us to delete personal information that we no longer need, although we may need to retain certain information for administrative, contractual, legal, taxation, insurance, certification or security purposes.
Who we share your data with
Access to your information is limited to people who need it for legitimate business purposes.
The owners, Mike Bates and Emily Skeet, have access to customer information. Employees and contractors are only given the information reasonably needed to arrange or carry out their work.
This may include names, contact details, property addresses, appointment information, photographs and relevant details about the chimney, appliance or work required.
Our accountant and bookkeeper have access to information necessary to maintain our financial records, prepare accounts and deal with tax matters. They are subject to duties of confidentiality.
Our website developers are With Hindsite Ltd. They have potential access to website form content. You can see their Privacy Policy here.
We may also use trusted companies that provide services such as:
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email and cloud storage;
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calendars and appointment management;
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customer reminders and communications;
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accounting and payment administration;
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website hosting and analytics;
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certification or registration;
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IT support; and
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document and business-record storage.
These service providers may process information on our behalf only where needed to provide their services.
Where appropriate, information may also be shared with stove or flue suppliers, subcontractors, certification bodies, regulatory bodies, insurers, professional advisers or property-management organisations where this is necessary to arrange, supply, certify or deal with the work requested.
We may disclose information where required by law, to protect the rights or safety of our business or another person, or in connection with legal proceedings.
We do not share personal information with third parties for their own marketing purposes.
What rights you have over your data
Under data-protection law, your rights may include:
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the right to be informed;
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the right of access;
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the right to rectification;
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the right to erasure;
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the right to restrict processing;
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the right to data portability;
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the right to object;
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the right to withdraw consent where processing is based on consent; and
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the right to complain to the Information Commissioner’s Office.
These rights do not apply in exactly the same way in every circumstance, and there may be lawful reasons why we need to retain or continue using certain information.
You can contact us to ask what personal information we hold about you and how we use and store it. You can also ask for inaccurate information to be corrected or, where applicable, for information to be deleted or its use restricted.
You can request a copy of the personal information we hold about you, including information you have provided to us.
A request for deletion does not include information that we are required or reasonably entitled to keep for administrative, contractual, legal, taxation, insurance, certification or security purposes.
We may need to ask for information to confirm your identity before responding to a request.
Additional information
Our website is SSL secure (https).
Contact information
You can contact Emily Skeet by calling 01994 209 014 or by using the contact form on our website.
What data breach procedures we have in place
If we become aware of a personal-data breach, we will investigate it, take reasonable steps to contain it and assess the possible risk to the people affected.
Where a breach is likely to result in a risk to people’s rights and freedoms, we will notify the Information Commissioner’s Office without undue delay and, where feasible, within 72 hours of becoming aware of it.
Where a breach is likely to result in a high risk to the people affected, we will also inform those people without undue delay and explain any steps they may need to take.
We will keep an appropriate record of personal-data breaches and the action taken, including where we decide that a breach does not need to be reported.
Not every breach must be reported to the ICO, and customers only have to be notified directly where the likely risk reaches the higher threshold. The original wording suggested that every affected customer would always be informed, which could create unnecessary alarm and was not quite legally accurate.
Data protection complaints
If you have a concern or complaint about how Dyfed Chimneys has collected, used, stored, shared or protected your personal information, please contact Emily Skeet at info@dyfedchimneys.co.uk, call 01994 209 014 or write to
Emily Skeet
Dyfed Chimneys
Maelor
Meidrim
Carmarthen
Carmarthenshire
SA33 5PJ
Telephone: 01994 209 014
Email: info@dyfedchimneys.co.uk
We will acknowledge your complaint, investigate it without undue delay and explain the outcome and any action we intend to take. We may contact you if we require further information or need to confirm your identity.
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113